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This page sets out the legal basis on which sagjili operates for eligible users, what your rights are under this policy, and the routes available to you when a question or dispute arises. Availability depends on local law and is limited to eligible regions.
Our legal policy applies to every interaction you have with this platform — from opening an account to completing a GCash deposit or raising a question through support. We do not make blanket legal guarantees about access; eligibility depends on local law and the region from which you connect. Where we collect account data, we hold it only as long as needed to operate your account and meet applicable record-keeping requirements. Transaction records tied to GCash or Coins. ph payments are retained as part of your account history, visible after you log in. If you believe a record is wrong, you can raise a correction request through our support channel — the process is described in the Rights section below. We publish this policy in plain English so you know exactly what we hold, why we hold it, and what you can ask us to do with it. Any material change to this policy is communicated through your registered account before it takes effect. We do not sell or share your personal data with third parties for marketing purposes. Our obligation is to operate this platform in a way that is transparent and consistent with applicable rules in the regions where access is permitted.
Not every element of your experience with this platform falls under the same policy rules. The four areas below clarify the boundary so you know where this policy applies directly and where a separate set of rules or a third-party relationship governs instead.
All account registration, login, identity verification and session management steps are covered by this policy. Actions you take within your account — reviewing history, updating contact details, requesting support — all fall within its scope.
Deposits and withdrawals processed through GCash, Coins. ph or other supported local payment rails are subject to the transaction terms set at the time of the request. This policy covers how we record and retain those transactions, not the processing rules of the payment provider.
Game content supplied by studios in our lobby — including titles available from Habanero, PG Soft and Pragmatic Play — is governed by those studios' own content licence terms. Our policy covers how we present that content and how your play history is stored, not the game mechanics themselves.
External services you reach from this platform — including your GCash or Coins. ph app, device operating system and any linked external site — operate under their own terms. We are not liable for the policies or practices of those third parties once you leave the sagjili environment.
Under this policy, you have clear, actionable options — not just a list of principles. You can request a copy of the account data we hold on you at any time by contacting our support team through the channel shown on the Contact page. If a record in your account history appears incorrect — a transaction amount, a registered detail, a wallet entry tied to a GCash or Coins. ph payment — you can submit a written correction request, and we will review it within the period stated at the time of submission. Updating personal details such as your registered email or contact number is done directly inside your account after login; the fields and verification steps are shown there. If your question is about how we use your data rather than a specific record, you can raise it through the same support channel and we will respond in writing. These rights apply to eligible accounts in permitted regions.
Log in and open your account history to see transaction records, session logs and wallet entries. If something looks wrong, note the date and amount before you contact support — it speeds up the review.
Personal details can be updated inside your account settings after login. Fields that require identity verification will show the steps on screen. Contact support if a field is locked and needs manual correction.
Any question about how we handle your data or apply this policy can be submitted to our support team in writing. We respond through the same channel you used to contact us, with a clear reference to the specific clause you asked about.
If you need to escalate beyond a standard support reply — for example, a dispute about a GCash transaction record — ask the support agent to log it as a formal review. We keep a written record of every escalation opened.
Policy questions deserve a direct answer, not a generic response. Use any of the three channels below depending on how quickly you need a reply or how detailed your question is. For transaction-specific queries involving GCash or Coins. ph records, email gives you a written thread to refer back to.
Open the chat widget from any page after login for real-time policy support. Best for quick clarifications about account access terms or what a specific policy clause means for your situation.
Send a written policy or data request to our support email address shown in the Help section of your account. Use this route for correction requests, data access requests or formal dispute escalations tied to GCash or Coins. ph transactions.
The Help section inside your account lists common policy questions with step-by-step answers. It is updated when policy terms change, so the text shown there reflects the current version of our policy at the time you read it.
Our approach to policy compliance is built around four concrete practices you can verify through your account and through the contact routes above. These are not aspirational statements — they reflect how the platform operates today for eligible accounts in permitted regions.
We collect only the data needed to operate your account and process transactions through supported rails such as GCash and Coins. ph. Data is not sold to third parties. You can request a summary of what we hold by contacting support in writing.
We use session cookies to keep your account active while you navigate and functional cookies to remember preferences such as language. You can review and adjust cookie settings through your browser. We do not use cookies for third-party advertising profiling.
Account access is protected by password authentication and, where enabled, a verification step at login. If you suspect unauthorised access, contact support immediately through the live chat or email route. We log access events tied to your account for the retention period stated in this policy.
Account data is retained for the period required to operate your account and meet applicable rules. When this policy changes in a material way, we notify you through your registered account before the change takes effect. The current version is always the one published on this page.
The questions below cover what we get asked most often about how this policy works in practice. If your question is not here, use the support channels listed on this page.
This policy covers how sagjili records and retains your GCash transaction data. The processing rules for the GCash transfer itself are governed by GCash's own terms. Both sets of terms apply when you use GCash on this platform; we are only responsible for our side of the record.
Contact our support team by email using the address in the Help section of your account. State clearly that you are making a data access request. We will respond in writing with the data we hold, within the timeframe stated at the time of your request.
Yes. Log in, check your account history for the specific entry, then contact support with the date, amount and what you believe is incorrect. We review every written correction request and respond with our finding. For GCash or Coins. ph entries, having your e-wallet reference number speeds up the process.
Availability depends on local law and is limited to eligible regions. We do not claim access rights that override local regulation. If access in your region is restricted, the platform will indicate this at the point of entry rather than accepting an account that cannot be supported.
Any material change is communicated through your registered account before it takes effect. We do not make silent updates to core terms. The version shown on this page is always the current one; if you want to compare it to a previous version, contact support to request the prior text.
When you close your account, we retain data only for the period required by applicable rules — typically to cover any transaction dispute window and record-keeping obligation. After that period, the data is removed from active systems. Contact support to ask about the specific retention period that applies to your account.