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This policy explains what personal information sagjili collects when you use your account, how that information is used, and what choices you have over it. Availability of this service depends on local law and is accessible where local law permits.
When you open an account or initiate a transaction — including a GCash deposit or a Coins. ph transfer — certain information passes through our system. We collect only what is necessary to run your account, verify your identity where required, and process the payment routes you select. This includes your registered name, contact details, device identifiers and transaction history tied to your wallet activity. We do not sell your personal data to third parties. Where we share information — for example, with payment processors handling your GCash or Coins. ph transactions — it is limited to what those processors need to complete the operation you requested. Each processor operates under its own data terms, which we recommend you review separately. Data we hold about your account is kept for as long as your account remains active and for a retention period thereafter, consistent with the record-keeping requirements that apply in the regions where access is permitted. You can request a summary of data held against your account at any time by contacting us through the support channel listed in this policy. We aim to respond within a reasonable timeframe and to provide the clearest picture of your record we are able to share.
Understanding what falls inside and outside this policy helps you know where to direct any question about your data. Our policy covers the four areas below and draws a clear line between what we control and what a third-party service controls independently.
All data collected when you log in, update your profile or change your password is covered here. This includes the credentials you provide and the session activity recorded each time you access your account from any device.
Your deposit and withdrawal records — including those processed through GCash or Coins. ph — are covered by this policy up to the point they leave our system and enter the payment processor's network. From that point, the processor's own policy governs.
Browsing behaviour on this site, including pages visited and features opened, is logged for account security and service improvement purposes and falls within the scope of this policy. No external advertising profile is built from this data.
Links to external services, payment processors and any third-party platform you reach from here are not covered by this policy. We have no control over data practices outside our own system, and we encourage you to check those services' own terms.
You have concrete actions available to you under this policy — not just abstract rights. If you want to see what information we hold against your account, you can send a request through our support channel and we will pull together the relevant records. If any detail is incorrect — a registered email address, a linked phone number, a name spelling — you can correct it directly in your account settings page, or ask us to make the correction on your behalf if the field is not editable. Where you believe data is being used in a way that does not match what is described here, you can raise a formal question and we will respond in writing. Requests tied to GCash or Coins. ph transaction records may take slightly longer because they involve confirming details with the relevant payment processor, but we will keep you updated on progress. These are real steps, not gestures — open the support channel and state clearly which record or action you are asking about.
Send a request through our support channel naming the specific records you want to see. We will compile what we hold against your registered account and share it with you in a clear format.
Some fields — like your display name or contact number — can be updated in your account settings. For fields that are locked, contact support with the correct information and we will process the change.
If something in this policy does not match your experience, raise it through the support channel. We respond in writing to all formal data questions and document the outcome for your reference.
For questions specifically about GCash or Coins. ph transaction records, note the transaction date and amount in your request. Cross-referencing with the processor takes a little longer, but we follow up at each step.
Any question about how your data is collected, held or used under this policy can be directed to us through the channels below. State your account username and the specific data topic in your first message — this helps us route your request to the right person without delay.
Open the chat icon from your account dashboard to start a conversation with our support team. For policy questions, tell the agent you have a data request and they will escalate it directly.
Send your data question or correction request by email. Include your registered account name, the nature of the request and any transaction reference if you are asking about a GCash or Coins. ph record.
The help section accessible after login contains a dedicated data and privacy request form. Submitting through this form creates a tracked reference number so you can follow the status of your request.
Our approach to data is shaped by what your account actually needs — not by how much data we can collect. Below are the four areas where we apply specific practices to protect what you share with us.
We use session cookies to keep your account active while you browse and functional cookies to remember your preferences. We do not use third-party advertising cookies. You can manage cookie settings through your browser at any time, though some account features require session cookies to work correctly.
Access to your account data is protected by the authentication method you set at registration. We do not store your GCash PIN or Coins. ph credentials — payment authentication happens directly on the payment processor's interface, not ours.
We keep your account data for as long as your account is open and for a defined period after it closes, in line with the record-keeping requirements that apply where access to this service is permitted. The current retention period is shown in the data request response we send you.
When this policy changes in a way that affects how your data is used, we will notify you through the contact method registered on your account before the change takes effect. The version currently in force is the one on this page.
These are the questions we hear most often about data, account records and your rights under this policy. If your question is not covered here, use the support channel to ask directly.
We collect the information you provide at registration — name, email address and contact number — as well as device identifiers and session data generated when you log in. Transaction records, including GCash and Coins. ph activity, are also stored against your account.
Yes. Send a request through our live chat or email support channel, stating your registered account name and that you want a data summary. We will compile what we hold and share it with you. Requests involving payment processor records may take a little longer to complete.
Some details — like your contact number — can be edited directly in your account settings after login. For fields that are locked, contact our support team with the correct information. We will make the change and confirm it in writing once done.
We share data only where it is needed to process a service you requested — for example, passing transaction details to GCash or Coins. ph to complete a deposit. We do not sell personal data. Each payment processor has its own data policy, which we recommend you check separately.
Your account data is retained for a defined period after closure, consistent with applicable record-keeping requirements in regions where this service is permitted. After that period, the data is removed from active systems. You can ask for the specific retention period by submitting a request through our support channel.
If we make a change that affects how your data is used, we will notify you through the contact method on your registered account before the change takes effect. The version active right now is always the one shown on this page — no need to check elsewhere.